At Akilah's Essentials we take pride in the quality of our products. If you are unhappy with your purchase for any reason please let us know by sending us a message through our contact page.
Do I qualify for a refund?
All orders are eligible for a refund 30 days after they are purchased. After 30 days orders are no longer eligible for a refund. Please reach out to us on our contact page so we can assist you with the refund process.
Do I need to return my product to receive a refund?
Not necessarily. We only accept returns that have not been used or opened. If you have used or opened your product you are still eligible for a return.
How do I return my product?
Once you send us a message on our contact page we will provide you with a return label. Please ship your return in the box or mailing envelope it arrived in. Otherwise you may have to purchase a box or mailing envelope yourself. Your first return is on us! After the first return, the cost of your shipping label will be deducted from your return before you receive it.
As a small business we are not at a position to provide unlimited free shipping on returns. Thank you for understanding.
How will I receive my refund?
Your refund will reappear on your original form of payment 5-7 business days after your returned is received by us